Business english lessons
You’re holding a script, which contains all the sentences you’ll speak on stage.
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No searching for English words. No grammar mix-ups. No bad translations.
Sound nice?
It’s not that far from reality.
There are several situations in the workplace where you can use a “script” to communicate with colleagues & clients. In the office, we’re constantly meeting new people, working on projects, sending emails and even just hanging out in the break room. All of these things have their own expected dialogues.
We’ll give you the script you can use to master all of these office encounters. Below, you’ll find common office English expressions for greetings, telephone conversations, small talk & more.
As you memorize these English for office expressions, you’ll be able to hold more conversations và feel more confident in your business English overall.
Download: This blog post is available as a convenient and portable PDF that youcan take anywhere. Click here to get a copy. (Download)
Master These 6 Areas lớn Rock Business English for Office ProfessionalsThroughout this post, we’ll be using brackets—which look lượt thích this: < >—to indicate parts of a sentence you should fill in with your own information.
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Today’s workplaces are often more relaxed than in the past. This means that the way we use English has also changed in the workplace.
Think about a common interaction between work colleagues for example, when a worker thanks another for some help or a favor. What is the typical response in this situation? You’re welcome? Perhaps, it sounds okay, but there are more than 16 different ways lớn say this in English with formal và informal connotations.
Don’t believe me? check out the đoạn phim below to learn how you can địa chỉ some variety khổng lồ your business speaking skills.
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1. Meeting People at the Office
Meeting people can be a stressful experience if you’re not sure what you should say. Thankfully, there are many key phrases and office English conversation starters you can memorize to lớn make meeting new people a pleasant và easy activity.
Saying “Hello”
When you’re approaching someone new, it’s nice lớn start the conversation with a polite greeting. Some common phrases you might use are:
Hi, how are you today?
Good morning.
Good afternoon.
Good evening.
Introducing Yourself
It’s generally polite khổng lồ introduce yourself to new people và learn their names as well. Here are some phrases you can use khổng lồ tell someone your name and to learn his or hers:
I’m
I’m
My name is
After you’ve learned a new person’s name, it’s nice to lớn indicate that you’re happy lớn have made introductions. For example:
It’s nice lớn meet you.
Pleased to meet you.
To keep the conversation going with someone new, it’s a good idea to lớn ask some broad questions about his or her background. Some common questions (and ways to lớn respond) are:
Where are you from?
Reply: I’m from
Where did you go to lớn school/college/university?
Reply: I graduated from
Saying “Goodbye”
When it’s time to end an office English conversation with someone you just met, it can be nice lớn reiterate that you’re glad to lớn have met them:
It was nice lớn meet you.
I enjoyed meeting you.
Thank you for introducing yourself.
You can also say “goodbye” to your new friendin a few different ways, such as:
Take care. Xem thêm: Bán Máy Hàn Điện Tử Cũ Tại Hà Nội, Máy Hàn Điện Tử 1 Triệu Đến 1,5 Triệu
Have a nice day/morning/afternoon/evening.
I hope you have a pleasant day.
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2. Business Related Idioms
There are endless English idioms (expressions that don’t translate easily) used in the office. Some common ones you’re likely khổng lồ encounter include:
In the red (In debt/operating a loss)
Keeping your eye on the ball (Staying focused on your goal)
Steep learning curve (Difficult/requires lots of effort to lớn learn)
Back to lớn the drawing board/Back to square one(Both of these idioms mean you have to start your goal/project over from the beginning.)
Some other terms you’ll need to be familiar with are used to lớn shorten words or expressions.
For example, “24/7” means “all the time” and“ASAP” is an acronym that stands for “As Soon As Possible.” You can find several more examples of business English idioms here.
It’s important to become familiar with these sayings so you aren’t left confused when you hear them in the office.
3. Telephone Use at the Office
Answering the Phone
The first impression you make with someone might be over the phone. It’s a good idea khổng lồ use a professional greeting if you’re not sure of your audience beforehand:
Hello, this is
Hello, you’ve reached
Common Phrases
During a phone call, you’ll likely need khổng lồ identify the caller và find out how you can help him or her. Sometimes, you’ll have trouble understanding what has been said & other times you may get interrupted by another call.
These are some useful phrases to lớn memorize so that you’re prepared lớn tackle phone calls with professionalism.
May I ask who’s calling?
How may I help you?
Excuse me a moment, I’m getting another call.
I’m sorry, could you repeat that?
Ending Your Phone Call
Ending a phone conversation on a pleasant chú ý is easy with phrases such as these in your vocabulary:
It was nice speaking with you.
Have a nice day.
Have a nice afternoon.
Thank you for calling.
4. Thư điện tử at the Office
Appropriate Language
The funny thing about thư điện tử is that sometimes it needs to lớn be perfectly formal and other times it may need khổng lồ be more casual. It’s very important khổng lồ know the purpose & audience of your thư điện tử as you’re writing it to lớn make sure that you present yourself properly.
If you’re sending an email to a potential employer you would want to lớn use a formal format. However, lớn send a quick note to a coworker about a project, a more casual approach is likely best. Be sure lớn pay attention to the culture in your office environment and write accordingly.
Common Parts of Business Email
As I mentioned above, make sure you know the intended purpose of your e-mail as well as your audience so that you can choose the proper format for things like the greeting và closing phrase.
Email greetings:
Dear Mr. Smith: (Formal)
Hi, John, (Informal)
Closings:
Sincerely,
Thank you,
You can also simply leave your name at the end of an email, which is considered a more informal closing.
Common Errors
The biggest thư điện tử mistake you might make is, as I mentioned above, using either an overly formal or overly casual tone for your intended audience.
Some other problems you may run into involve spelling errors & word usage that even native speakers struggle with. A common issue when writing in English is confusing similar words, such as:
Their, They’re or There
It’s or Its
It can also be easy to mess up your subject-verb agreement:
“The projects announced at last month’s meetingis on track.” (Incorrect)
“The projects announced at last month’s meetingare on track.” (Correct)
Another common mistake when writing in English is lớn confuse the words “effect” and “affect.” Generally, “effect” should be used as a noun while “affect” is used as a verb.
“The advertising campaign had a positive effect on sales.”
“I walk lớn work every day, so my schedule isn’t affected by traffic jams.”
An exception khổng lồ this rule is made when saying “Weeffectchange.”
Lastly, be sure khổng lồ avoid “texting” language, such as TTYL (talk to lớn you later) or slang terms, such as gonna (going to).
5. English for Office Small Talk
Saying “Hi”
It’s always nice lớn make some work friends. You want lớn sound comfortable around them, so using some more casual greetings will make you seem more at ease.
Hey.
How’s it going?
What’s up?
How’ve you been?
Long time, no see. (It’s been a long time since we saw each other.)
General Conversation
If you don’t know exactly what you should talk about, these are some easy conversation starters for a casual chat:
Did you see the
How about this weather we’ve been having?
Did you vày anything fun last weekend?
Got any exciting plans for the week?
Ending Your Chat
When you’re parting ways, keeping that conversational flow going is a breeze with phrases like these memorized:
See you later.
Nice chatting with you.
See you around.
Bye.
6. Ending a Business Discussion
Sometimes a simple “bye” isn’t enough when speaking with your quái dị or coworkers. Perhaps you need to lớn indicate that you’ll follow-up on your discussion or that you value the time they’ve spent speaking with you.
If you need totake further action on your own or look into something, you can kết thúc the conversation by saying, “I’ll get back with you on that tomorrow/next week/next month.” That means you’ll pick up the conversation again in the future.
To show you appreciate the conversation, you can say, “I’m glad we could discuss this.”
Being unsure of what lớn say in new situations can feel intimidating. However, with a strong idea of what English for office phrases và words to lớn use you can feel confident in your interactions at work every day.
Download: This blog post is available as a convenient and portable PDF that youcan take anywhere. Click here lớn get a copy. (Download)
Sarah Fradyspends her days chasing after her two little girls. She has a B.S. Degree from the University of South Carolina. She spends her evenings as a professional writer & entrepreneur. She endeavors lớn uplift, inspire, educate & encourage other moms on her blogOur Happy Imperfection.
